Privacy policy

1. Who we are

House Leila is a privately owned holiday rental property located in Zablaće, near Šibenik, Croatia. This website, leilasibenik.com, is operated by the property owners as a direct booking platform for guests.

For any privacy-related questions you can contact us at info@leilasibenik.com, or by post at Grgasova 23c, Zablaće, 22000 Šibenik, Croatia.

2. What data we collect

When you interact with our website or make an enquiry or booking, we may collect the following personal data.

Contact and booking information

• Your full name
• Email address
• Phone number
• Arrival and departure dates
• Number of guests
• Any special requests or messages you send us

Technical data

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website

We do not collect payment card details directly. Any payments processed go through secure third-party platforms or direct bank transfer.

3. How we use your data

• To respond to your enquiries and booking requests
• To confirm and manage your reservation
• To send you relevant information about your stay (directions, check-in details, and so on)
• To improve our website and understand how visitors use it
• To comply with legal obligations as a registered tourist accommodation in Croatia

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing (GDPR)

• Contractual necessity: to fulfil a booking or enquiry you have made
• Legitimate interests: to improve our website and communicate effectively with guests
• Legal obligation: Croatian law requires us to keep records of guests staying at registered tourist accommodation

5. Who we share your data with

We do not sell or rent your personal data to any third party. We may share limited data with the following parties only where necessary:

• Booking platforms, if your booking originated there
• Croatian tourism authorities, as required by law (the eVisitor guest registration system)
• Email or communication service providers used to send you messages

All third parties are required to handle your data securely and in accordance with applicable law.

6. How long we keep your data

• Booking and contact records: up to 3 years after your stay
• Guest registration records: as required by Croatian law (currently up to 8 years for tax and tourism records)
• Website analytics data: up to 26 months

After these periods, your data is securely deleted or anonymised.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use essential cookies, which are necessary for the website to function correctly, and analytics cookies, which help us understand how visitors use the site.

You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of the website.

8. Your rights under the GDPR

As a resident of the European Union or European Economic Area you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate data
• Right to erasure: ask us to delete your data where there is no legal reason to retain it
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: request your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests

To exercise any of these rights, please contact us at info@leilasibenik.com. We will respond within 30 days.

If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) at azop.hr.

9. Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website uses HTTPS encryption to protect data transmitted between your browser and our site.

10. Third-party links

Our website may contain links to third-party websites such as Google Maps. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies before providing any personal data.

11. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised.

12. Contact us

If you have any questions about this privacy policy or how we handle your data, contact us at info@leilasibenik.com or +385 98 185 68 85.