PRIVACY POLICY | House Leila | leilasibenik.com Last updated: May 2025
1. Who We Are
House Leila is a privately owned holiday rental property located in Zablaće, near Šibenik, Croatia. This website, leilasibenik.com, is operated by the property owners as a direct booking platform for guests.
For any privacy-related questions, you can contact us at: Website: leilasibenik.com Email: info@leilasibenik.com , Location: Zablaće, Šibenik, Croatia
2. What Data We Collect
When you interact with our website or make an enquiry or booking, we may collect the following personal data:
Contact and Booking Information:
- Your full name
- Email address
- Phone number
- Arrival and departure dates
- Number of guests
- Any special requests or messages you send us
Technical Data:
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring website
We do not collect payment card details directly. Any payments processed go through secure third-party platforms such as Viator or direct bank transfer.
3. How We Use Your Data
We use your personal data only for the following purposes:
- To respond to your enquiries and booking requests
- To confirm and manage your reservation
- To send you relevant information about your stay (directions, check-in details, etc.)
- To improve our website and understand how visitors use it
- To comply with legal obligations as a registered tourist accommodation in Croatia
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Contractual necessity: to fulfil a booking or enquiry you have made
- Legitimate interests: to improve our website and communicate effectively with guests
- Legal obligation: Croatian law requires us to keep records of guests staying at registered tourist accommodation
5. Who We Share Your Data With
We do not sell or rent your personal data to any third party. We may share limited data with the following parties only where necessary:
- Booking platforms such as Viator or Tripadvisor, if your booking originated there
- Croatian tourism authorities, as required by law (eVisitor guest registration system)
- Email or communication service providers used to send you messages
All third parties are required to handle your data securely and in accordance with applicable law.
6. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Booking and contact records: up to 3 years after your stay
- Guest registration records: as required by Croatian law (currently up to 8 years for tax and tourism records)
- Website analytics data: up to 26 months
After these periods, your data is securely deleted or anonymised.
7. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:
- Essential cookies: necessary for the website to function correctly
- Analytics cookies: to understand how visitors use our site (for example, via Google Analytics)
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of the website.
8. Your Rights Under GDPR
As a resident of the European Union or European Economic Area, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the data we hold about you
- Right to rectification: you can ask us to correct inaccurate data
- Right to erasure: you can ask us to delete your data where there is no legal reason to retain it
- Right to restrict processing: you can ask us to limit how we use your data
- Right to data portability: you can request your data in a structured, machine-readable format
- Right to object: you can object to processing based on legitimate interests
To exercise any of these rights, please contact us at the email address listed in Section 1. We will respond within 30 days.
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) at azop.hr.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption to protect data transmitted between your browser and our site.
10. Third-Party Links
Our website may contain links to third-party websites such as Viator, Tripadvisor, or Google Maps. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: Website: leilasibenik.com Email: info@leilasibenik.com Address: Zablaće, Šibenik, Croatia